Frequently Asked Questions
Here are some of the most common questions we get. Have more questions for us? Contact us today!
How often do I need to have my back flow device tested? Is this required annually?
From the Washington State Certification Services website: “To protect health, state drinking water rules require public water systems to develop and implement Cross-Connection Control programs. Under these programs, some water system customers (property owners) may have to install backflow prevention assemblies. Backflow assemblies must get tested (when installed and annually after that) to make sure they work properly.”
What is backflow?
From the Washington State Certification Services website: “Backflow occurs when water or other substances flow in the opposite direction than intended allowing contaminants to enter the public water system or consumer's plumbing.”
What is a Backflow incident?
From the Washington State Certification Services website: “A backflow incident occurs when biological, chemical, or physical contaminants enter the drinking water supply (under backflow conditions) via unprotected cross-connections. Backflow incidents may cause injury, illness, or death.”
What are backflow prevention assemblies?
From the Washington State Certification Services website: “Backflow prevention assemblies are mechanical devices installed on water service lines (or at plumbing fixtures) to prevent backflow of contaminants into drinking water through cross-connections.”
What is your satisfaction guarantee?
We at All Pro Backflow are committed to providing the highest quality and value to all the services we provide to our clients. You will never pay for a service that fails to meet this commitment.
What if my Backflow test fails?
We have the experience to repair and restore your backflow device to proper working order. We carry the necessary repair or replacement parts in our service rig.
How do I submit my test report to the water purveyor?
This step is done by us and is included in your service. We will also provide a copy of the report to your for your records.
Is there some sort of list that I can be put on so I don't overlook this requirement next year?
Yes, you can opt into our Annual Automatic Backflow Test List. We will contact you when it is time to have the testing repeated.
Do you offer any discounts for your services?
Yes we do. Discounts are offered to Seniors, Military, Neighborhood Groups, Preferred Full Service accounts, slow season scheduling, and our Automatic Pre-paid Lists.
What forms of payment do you take?
We accept many forms of payment — credit card, direct bank transfer, checks, cash, Venmo and Zelle. When you book online, you can pay via debit or credit card.
How do I get answers to other questions I may have?
We will return all phone calls, texts, or emails within 24 hours on our normal business office hours of Monday through Friday, 8:00 am to 5:30 pm.
